Privacy Policy

G'day! At Lotto Australia, we take your privacy seriously. This policy explains in plain English how we collect, use, and protect your personal information. No confusing legal jargon - just straight talk about what we do with your data.

1. Information We Collect

Information You Give Us

When you sign up or play with us, you provide:

• Your name and date of birth (gotta make sure you're 18+)
• Email address and phone number
• Address details
• Payment information (credit card, bank details)
• Government ID for verification (when required)

Information We Collect Automatically

When you use our site, we automatically collect:

• Your IP address and device information
• Browser type and operating system
• Pages you visit and how long you stay
• Your playing history and preferences
• Location data (with your permission)

2. How We Use Your Information

We use your personal information to:

• Process your lottery entries and payments
• Verify your identity and age (legal requirement)
• Send you important notifications about your account
• Contact you if you win (the best kind of call!)
• Prevent fraud and ensure site security
• Improve our services based on how you use them
• Send promotional offers (only if you've opted in)
• Comply with legal and regulatory requirements

3. Who We Share Your Information With

We don't sell your data - that's not how we roll. But we do share it with:

Service Providers

• Payment processors (to handle your transactions)
• Identity verification services (to confirm you're you)
• Cloud storage providers (where we keep data secure)
• Email and SMS providers (to contact you)

Legal Requirements

We may share your information when required by law, including:

• Australian gambling regulators
• Law enforcement (if legally required)
• Tax authorities (for big wins)

4. How We Protect Your Data

We take security seriously - your data is protected by:

• Industry-standard SSL encryption
• Secure servers with 24/7 monitoring
• Regular security audits and updates
• Strict access controls (only authorized staff)
• PCI DSS compliance for payment data

5. Your Rights and Choices

You've got rights, and we respect them:

Access Your Data

You can request a copy of all the personal information we hold about you. Just ask!

Update Your Information

Changed address? New phone number? Update your details anytime in your account settings.

Delete Your Account

Want to close your account? We'll be sad to see you go, but we'll delete your data as required by law (some we need to keep for legal reasons).

Marketing Preferences

Don't want promotional emails? No worries - unsubscribe anytime or adjust your preferences in your account.

6. Cookies and Tracking

We use cookies to:

• Keep you logged in
• Remember your preferences
• Analyze site usage to improve our service
• Prevent fraud

You can disable cookies in your browser, but some features might not work properly.

7. International Data Transfers

Your data is primarily stored in Australia, but some of our service providers operate internationally. Wherever your data goes, we ensure it's protected to Australian standards.

8. Children's Privacy

Our service is strictly 18+. We don't knowingly collect information from anyone under 18. If we discover we have, we'll delete it immediately.

9. Changes to This Policy

We might update this policy occasionally. When we do, we'll let you know via email or a notice on our site. The "Last Updated" date at the top shows when we last made changes.

10. Contact Us

11. Complaints

Not happy with how we've handled your privacy? First, talk to us - we'll do our best to sort it out. If you're still not satisfied, you can contact:

Remember, we're here to provide a safe, fun lottery experience. Your privacy is part of that promise. Cheers!